General Questions
What is IPTV?
IPTV stands for Internet Protocol Television, which delivers television content over the internet rather than through traditional cable or satellite methods.
How does IPTV work?
IPTV streams television programs and videos via the internet using a broadband connection. Users access content through apps, set-top boxes, or smart TVs.
What devices can I use to watch IPTV?
IPTV can be accessed on smart TVs, smartphones, tablets, PCs, streaming devices (like Amazon Fire Stick or Roku), and dedicated IPTV set-top boxes.
Is IPTV legal?
IPTV is legal if the service provider has the proper licenses to distribute the content. Using unlicensed or pirated IPTV services is illegal in many countries. We operate under the belief that the services we provide comply with all applicable legal requirements.
How do I set up IPTV on my device?
Download an IPTV player app (e.g., IPTV Smarters, TiviMate, StbEmu), enter your subscription details (M3U link, Xtream Codes or MAC address), and configure the settings. Refer to your app or device guide for detailed instructions.
What is the difference between Live TV and VOD?
Live TV streams real-time channels, while VOD (Video on Demand) offers a library of pre-recorded movies and shows you can watch anytime.
Can I record shows on IPTV?
Some IPTV apps and devices support recording, but this depends on the service and the app used. Check your app’s features for recording options.
Does IPTV support 4K streaming?
Yes, many IPTV providers offer 4K content, but it requires a compatible device and high-speed internet (25 Mbps or more).
How often are channels and content updated?
Updates vary by provider, but most frequently add new content or update channel lists weekly or monthly.
Can I pause, rewind, or fast-forward Live TV?
Some IPTV services and apps offer time-shift features for Live TV, allowing you to pause, rewind, or fast-forward content.
What should I do if my subscription stops working?
Verify your internet connection, check your subscription status, and ensure your login credentials are correct. Contact us for assistance if the issue persists.
Service Questions
Do I need a fast internet connection for IPTV?
Yes, a stable internet connection is essential for a smooth IPTV experience. A minimum of 25 Mbps is typically recommended for standard definition (SD) streaming, and 50 Mbps or higher for high-definition (HD) or 4K streaming.
Can I watch live TV with IPTV?
Yes, IPTV services often include live TV channels, including sports, news, and entertainment.
What types of content are available on IPTV?
IPTV services can offer live TV, on-demand movies and shows, series, and even exclusive channels not available through traditional cable or satellite providers.
Is there a free trial available?
Not all IPTV services offer free trials. WICKED IPTV however does offer 48 hour free trials.
How long does it take to activate my IPTV service?
We aim to process all orders within a few hours, but depending on the time of day and your position in the queue, it may take up to 24 hours.
What happens if my subscription expires?
Once your subscription expires, you’ll lose access to all services. To continue, you’ll need to renew your subscription.
Are there any hidden fees with IPTV services?
We have no hidden fees! We are 100% transparent with our pricing.
Does IPTV offer refunds if I’m not satisfied?
Unfortunately, we do not offer refunds for service dissatisfaction. Please refer to our Refund Policy for further details.
Can I pause my subscription if I’m not using it?
Our services do not allow you to pause your subscription.
What payment methods are accepted?
Please refer to our Payment Methods page in the bottom of the website footer, or click here.
Technical Questions
Why is my IPTV buffering?
Buffering can occur due to a slow or unstable internet connection, server issues on the provider's side, or insufficient device resources.
Can I use IPTV with a VPN?
Yes, a VPN (Virtual Private Network) can help you securely access IPTV services, bypass geo-restrictions, and enhance privacy.
How do I set up IPTV on my device?
Most IPTV services provide apps or software for installation. You may need to configure the app with a URL, username, and password provided by your IPTV provider.
What is an M3U file, and how is it used?
An M3U file is a playlist file format containing IPTV channel links. You can load it into an IPTV app or player to access the channels.
Live TV showing a black screen?
If your Live TV is not working but other content, like VOD, functions correctly, it’s likely that your Internet Service Provider (ISP) has blocked access to the service's links. To resolve this, you can use a VPN to bypass the ISP’s restrictions and regain access to Live TV.
Troubleshooting
What should I do if a channel isn’t working?
Restart your device, clear the app cache, or contact us for further assistance.
Can I use one subscription on multiple devices?
Most IPTV services allow multi-device access, but some may limit simultaneous streams. Check the product page for connection information.
Why isn't Live TV working?
If your Live TV is not working but other content, like VOD, functions correctly, it’s likely that your Internet Service Provider (ISP) has blocked access to the service's links. To resolve this, you can use a VPN to bypass the ISP’s restrictions and regain access to Live TV.
How do I update my IPTV app or playlist?
You can typically update the app via the app store or your device's settings. Playlists usually update automatically, but if needed, check your device's settings to ensure updates are enabled.
Why is the video quality poor?
Low video quality may be caused by an insufficient internet speed or default quality settings. Adjust the quality settings in the IPTV app or check your internet connection.

