Frequently Asked Questions

General Questions

IPTV stands for Internet Protocol Television, which delivers television content over the internet rather than through traditional cable or satellite methods.

IPTV streams television programs and videos via the internet using a broadband connection. Users access content through apps, set-top boxes, or smart TVs.

IPTV can be accessed on smart TVs, smartphones, tablets, PCs, streaming devices (like Amazon Fire Stick or Roku), and dedicated IPTV set-top boxes.

IPTV is legal if the service provider has the proper licenses to distribute the content. Using unlicensed or pirated IPTV services is illegal in many countries. We operate under the belief that the services we provide comply with all applicable legal requirements.

Download an IPTV player app (e.g., IPTV Smarters, TiviMate, StbEmu), enter your subscription details (M3U link, Xtream Codes or MAC address), and configure the settings. Refer to your app or device guide for detailed instructions.

Live TV streams real-time channels, while VOD (Video on Demand) offers a library of pre-recorded movies and shows you can watch anytime.

Some IPTV apps and devices support recording, but this depends on the service and the app used. Check your app’s features for recording options.

Yes, many IPTV providers offer 4K content, but it requires a compatible device and high-speed internet (25 Mbps or more).

Updates vary by provider, but most frequently add new content or update channel lists weekly or monthly.

Some IPTV services and apps offer time-shift features for Live TV, allowing you to pause, rewind, or fast-forward content.

Verify your internet connection, check your subscription status, and ensure your login credentials are correct. Contact us for assistance if the issue persists.

Service Questions

Yes, a stable internet connection is essential for a smooth IPTV experience. A minimum of 25 Mbps is typically recommended for standard definition (SD) streaming, and 50 Mbps or higher for high-definition (HD) or 4K streaming.

Yes, IPTV services often include live TV channels, including sports, news, and entertainment.

IPTV services can offer live TV, on-demand movies and shows, series, and even exclusive channels not available through traditional cable or satellite providers.

Not all IPTV services offer free trials. WICKED IPTV however does offer 48 hour free trials.

We aim to process all orders within a few hours, but depending on the time of day and your position in the queue, it may take up to 24 hours.

Once your subscription expires, you’ll lose access to all services. To continue, you’ll need to renew your subscription.

We have no hidden fees! We are 100% transparent with our pricing.

Unfortunately, we do not offer refunds for service dissatisfaction. Please refer to our Refund Policy for further details.

Our services do not allow you to pause your subscription.

Please refer to our Payment Methods page in the bottom of the website footer, or click here.

Technical Questions

Buffering can occur due to a slow or unstable internet connection, server issues on the provider's side, or insufficient device resources.

Yes, a VPN (Virtual Private Network) can help you securely access IPTV services, bypass geo-restrictions, and enhance privacy.

Most IPTV services provide apps or software for installation. You may need to configure the app with a URL, username, and password provided by your IPTV provider.

An M3U file is a playlist file format containing IPTV channel links. You can load it into an IPTV app or player to access the channels.

If your Live TV is not working but other content, like VOD, functions correctly, it’s likely that your Internet Service Provider (ISP) has blocked access to the service's links. To resolve this, you can use a VPN to bypass the ISP’s restrictions and regain access to Live TV.

Troubleshooting

Restart your device, clear the app cache, or contact us for further assistance.

Most IPTV services allow multi-device access, but some may limit simultaneous streams. Check the product page for connection information.

If your Live TV is not working but other content, like VOD, functions correctly, it’s likely that your Internet Service Provider (ISP) has blocked access to the service's links. To resolve this, you can use a VPN to bypass the ISP’s restrictions and regain access to Live TV.

You can typically update the app via the app store or your device's settings. Playlists usually update automatically, but if needed, check your device's settings to ensure updates are enabled.

Low video quality may be caused by an insufficient internet speed or default quality settings. Adjust the quality settings in the IPTV app or check your internet connection.

Still have questions that aren’t answered in our FAQ? Please check out our Resource Centre or Contact Us.

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